Privacy Policy

Overview

Soot Healthcare ("we", "our", or "us") is committed to protecting the privacy and confidentiality of all personal information we collect and process. This Privacy Policy explains how we handle information about patients, visitors to our website, and any other individuals who interact with our services.

By accessing our website or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our services and contact us to discuss your concerns.

Information We Collect

We may collect the following types of personal information:

• Identification information: Full name, national ID number, date of birth
• Contact information: Phone number, email address, physical address
• Medical information: Medical history, diagnosis, treatment plans, test results
• Website data: IP address, browser type, pages visited (via standard web logs)
• Form submissions: Messages sent via our contact or appointment forms

How We Use Your Information

We use personal information collected to:

• Provide, manage, and improve the medical services you receive
• Schedule and confirm appointments
• Communicate important health information and follow-up care
• Comply with Kenya's legal and regulatory requirements
• Conduct internal quality improvement audits
• Respond to enquiries submitted via our website

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• With referring healthcare facilities when a referral is clinically necessary
• With laboratory or diagnostic partners strictly for test processing
• With regulatory bodies as required by law (e.g. Ministry of Health, KMPDC)
• With your explicit written consent

Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. All staff who handle patient data are trained on confidentiality obligations and are bound by professional duty of care.

Your Rights

Under Kenya's Data Protection Act (2019), you have the right to:

• Access personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal obligations)
• Object to certain forms of data processing
• Lodge a complaint with the Office of the Data Protection Commissioner

Contact Us

For any privacy-related enquiries, to exercise your rights, or to report a concern, please contact us: